Privacy policy
Last Updated: September 10, 2026
At Charlotte Québec, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy describes how we collect, use, store, disclose, and protect personal information when you visit our website, purchase our products, contact us, subscribe to our communications, or otherwise interact with our services.
This Privacy Policy is intended to provide clear information about our privacy practices and your rights regarding your personal information.
By using our website, you acknowledge the practices described in this Privacy Policy. Where applicable, we will obtain the consent required by law before collecting, using, or disclosing your personal information.
1. Information We Collect
We may collect personal information that you provide to us when you interact with our website or place an order.
Depending on how you use our services, this information may include:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Payment and transaction information
- Order details and purchase history
- Account information, where applicable
- Information you provide when contacting customer service
- Messages, questions, feedback, or other communications you send to us
- Product preferences and shopping activity
- Information you voluntarily provide when participating in promotions, surveys, or other activities
We may also automatically collect certain technical and usage information when you browse our website, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Products viewed
- Shopping cart activity
- Checkout activity
- Referring websites or sources
- Approximate geographic location
- Cookie and similar technology identifiers
- Website usage information
- Advertising and analytics information
We only collect personal information that is reasonably necessary for the purposes for which it is collected, subject to applicable legal requirements and exceptions. Québec's private-sector privacy rules require organizations to limit collection to information necessary for identified purposes.
2. Payment Information
When you make a purchase through our website, payment information is processed through the payment service providers available at checkout.
Charlotte Québec does not directly store complete credit card numbers or full payment credentials on its own systems.
Depending on the payment method you choose, our payment providers may collect and process payment information in accordance with their own privacy policies, security practices, and applicable legal requirements.
We may receive limited payment-related information, such as payment status, transaction identifiers, or other information necessary to confirm and fulfill your order.
3. How We Use Personal Information
We may use personal information for purposes such as:
- Processing and fulfilling orders
- Confirming purchases
- Delivering products
- Providing shipping and delivery updates
- Responding to customer questions and support requests
- Processing returns, refunds, exchanges, and order-related issues
- Maintaining and managing customer accounts, where applicable
- Improving our website and services
- Understanding how customers use our website
- Personalizing the shopping experience
- Preventing, detecting, and investigating fraud or unauthorized activity
- Maintaining website security
- Measuring advertising and marketing performance
- Conducting analytics and understanding customer behaviour
- Sending promotional communications where permitted and where you have provided the required consent
- Meeting tax, accounting, legal, regulatory, and other applicable obligations
- Protecting our rights, property, customers, and business
We will not use personal information for a new purpose that is incompatible with the original purpose without obtaining the consent required by applicable law.
Québec privacy rules require organizations to clearly identify the purposes for which personal information is collected and establish rules around consent and subsequent use.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help us operate and improve our online store.
These technologies may be used to:
- Keep our website functioning properly
- Remember shopping cart items
- Support checkout functionality
- Remember certain preferences
- Understand website traffic and usage
- Measure website performance
- Detect fraudulent or suspicious activity
- Measure advertising campaigns
- Support advertising and retargeting
- Improve the relevance of content and advertisements
Some cookies may be provided by third-party service providers that help us operate our website, understand customer behaviour, or advertise our products.
You can control certain cookies through your browser settings and, where available, through our website's cookie-management tools.
Please note that restricting or disabling certain cookies may affect some website functions, including shopping cart or checkout functionality.
Where consent is required for a particular cookie or tracking technology, we will seek consent in accordance with applicable law.
5. Analytics and Advertising Technologies
We may use third-party analytics and advertising services to understand how visitors interact with our website and to evaluate the effectiveness of our marketing.
Depending on the tools we use, these services may include platforms such as:
- Google Analytics
- Google Ads
- Meta advertising technologies
- TikTok advertising technologies
- Other analytics, advertising, or conversion-tracking services
These services may process information such as device information, website activity, pages or products viewed, shopping cart activity, purchases, advertising interactions, and other information associated with website usage.
We may use this information to:
- Understand customer behaviour
- Improve our website
- Improve our products and services
- Measure advertising campaigns
- Understand which marketing channels are effective
- Create or measure advertising audiences
- Improve the relevance of advertisements
Third-party services may process information according to their own privacy policies and terms.
Where required, we will obtain the appropriate consent before using technologies that require consent.
6. How We Share Personal Information
We do not sell your personal information for monetary consideration.
However, we may disclose or make personal information available to third parties when reasonably necessary to operate our business, provide our services, process transactions, fulfill orders, provide customer support, protect our business, or comply with legal obligations.
Depending on our operations, these third parties may include:
- E-commerce and website platform providers
- Payment processors
- Shipping and delivery companies
- Fulfillment and logistics providers
- Email and marketing service providers
- Customer service platforms
- Website analytics providers
- Advertising and marketing partners
- Fraud prevention and security providers
- Technology and hosting providers
- Professional advisers
- Accounting, legal, or compliance providers
- Government authorities or other parties where disclosure is required or permitted by law
We aim to limit disclosures to information that is reasonably necessary for the applicable purpose.
When personal information is communicated outside Québec, Québec privacy rules may require an assessment of privacy factors before the information is transferred and require adequate protection.
7. Marketing Emails and Promotional Communications
If you subscribe to our mailing list, provide the appropriate consent, or otherwise choose to receive promotional communications, we may send you:
- Promotional offers
- Product announcements
- Seasonal promotions
- New collection announcements
- Store updates
- Other marketing communications
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails or by contacting us at:
Even if you unsubscribe from promotional communications, we may still contact you when necessary to provide transactional or service-related information, such as:
- Order confirmations
- Shipping updates
- Delivery information
- Refund confirmations
- Return information
- Customer service communications
- Important account or security notices
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, prevent fraud, meet legal obligations, and satisfy tax or accounting requirements.
The length of time information is retained may depend on:
- The nature of the information
- The purpose for which it was collected
- Our relationship with the customer
- Legal and regulatory requirements
- Accounting and tax requirements
- The need to resolve disputes or enforce agreements
When personal information is no longer required, we may securely delete or destroy it in accordance with our legal and operational obligations.
Québec's privacy framework includes requirements concerning the retention and destruction of personal information once the purpose for its collection has been fulfilled, subject to applicable exceptions.
9. Protecting Your Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, loss, theft, alteration, or destruction.
These safeguards may include appropriate access controls, security procedures, service-provider safeguards, and technical protections.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
For this reason, while we take reasonable measures to protect your information, we cannot guarantee that information transmitted over the internet will always be completely secure.
If a privacy incident occurs that meets applicable legal requirements for notification, we will take the steps required by applicable law.
Québec organizations are required to manage confidentiality incidents and, where an incident presents a serious risk of harm, notify the appropriate parties as required.
10. Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have rights concerning your personal information.
These rights may include the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information, where legally permitted
- Request information about how your personal information is collected, used, or disclosed
- Withdraw consent where applicable
- Opt out of certain promotional communications
- Exercise applicable rights regarding targeted advertising or certain forms of data sharing
- Ask questions about our privacy practices
- Submit a privacy-related complaint
In Québec, individuals have rights concerning access to and control over their personal information, subject to applicable legal exceptions.
To make a privacy request, please contact us at:
We may need to verify your identity before completing certain requests in order to protect your personal information.
11. California Privacy Rights
If you are a resident of California, you may have additional rights under applicable California privacy laws.
Depending on the circumstances, these rights may include rights concerning access to, correction of, deletion of, or information about personal information collected by a business, as well as certain rights concerning targeted advertising or the sharing of information.
Charlotte Québec does not sell personal information for money.
If you believe you have a privacy right under California law that applies to your information, you may contact us at:
We will review your request and respond as required by applicable law.
12. Do Not Track and Global Privacy Control
Some browsers and devices may provide "Do Not Track" signals or similar privacy preferences.
Because there is currently no single universal standard governing all Do Not Track signals, our website may not respond to every such signal.
Where required by applicable law and technically supported by our systems or service providers, we may recognize certain browser-based privacy preference signals, including Global Privacy Control.
13. Children's Privacy
Our website is intended for a general audience and is not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where we should not have collected it, please contact us at:
We will review the situation and take appropriate steps where required.
14. Third-Party Websites and Services
Our website may contain links to websites, applications, social media platforms, payment services, or other third-party websites and services.
These third parties operate independently from Charlotte Québec and may have their own privacy policies, terms, and practices.
We are not responsible for the privacy practices or content of third-party websites or services.
We recommend reviewing the privacy policy of any third-party website or service before providing personal information.
15. International Processing of Personal Information
Charlotte Québec is based in Québec City, Québec, Canada and primarily serves customers in Canada.
However, some of the technology providers, payment processors, analytics services, advertising platforms, shipping providers, fulfillment partners, or other service providers we use may process information outside Québec or outside Canada.
Where personal information is communicated outside Québec, we will take the steps required by applicable Québec privacy law, including conducting any required privacy assessment and ensuring appropriate contractual or other safeguards where applicable.
By using our website and providing personal information, you acknowledge that certain service providers involved in operating our business may process information in jurisdictions outside Québec, subject to applicable legal requirements.
16. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements, or privacy practices.
When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.
Where required by law, we will provide notice of material changes in an appropriate manner.
We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle personal information.
Québec's privacy framework includes transparency requirements concerning privacy policies and changes to privacy practices.
17. Privacy Officer and Contact Information
If you have questions about this Privacy Policy, want to make a privacy request, or have concerns about how your personal information is handled, please contact us:
Charlotte Québec
Québec City, Québec, Canada
Email: info@charlottequebec.com
Privacy contact:
Charlotte Québec
Email: info@charlottequebec.com
We will review privacy requests and concerns and respond in accordance with applicable privacy laws.