Terms & conditions
Last Updated: September 9, 2026
Welcome to Charlotte Québec. These Terms of Service govern your access to and use of our website, products, services, and online store.
By accessing our website, browsing our products, creating an account where applicable, or placing an order, you agree to be bound by these Terms of Service and our other applicable policies.
If you do not agree with these Terms, please do not use our website or place an order.
1. About Charlotte Québec
Charlotte Québec is an online retail store based in Québec City, Québec, Canada, offering a curated selection of lifestyle products and other items made available through our online store.
Throughout these Terms, the words "Charlotte Québec," "we," "us," and "our" refer to Charlotte Québec.
By using our website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you are under the applicable age of majority in your jurisdiction, you should only use our website with the involvement and consent of a parent or legal guardian where required by law.
2. Website and Product Information
We make reasonable efforts to ensure that the information presented on our website is accurate, complete, and up to date.
This may include information relating to:
- Product descriptions
- Product dimensions
- Materials
- Colours
- Product photographs
- Features
- Availability
- Pricing
- Shipping information
- Care instructions
However, the appearance of colours and other visual details may vary depending on your device, screen settings, lighting, and other technical factors.
We do not guarantee that every photograph, description, colour representation, measurement, or other product detail will appear exactly the same on every device.
Product availability may change without notice.
We reserve the right to modify, discontinue, replace, or limit the availability or quantity of products offered through our website.
3. Prices and Promotions
Unless otherwise stated, prices displayed on our website are shown in Canadian dollars (CAD).
Prices may change from time to time without prior notice.
Promotional offers, discounts, seasonal sales, clearance events, and other special offers may be subject to specific conditions, eligibility requirements, time limits, or product exclusions.
If Charlotte Québec offers a limited-time promotion, the terms displayed with that promotion will apply for the stated promotional period or while available.
We reserve the right to correct genuine pricing, typographical, product, or other listing errors.
If an error materially affects an order that has been placed, we may contact you to clarify the situation or, where legally permitted, cancel the affected order and provide an appropriate refund.
Nothing in this section is intended to limit any consumer rights that cannot legally be excluded.
4. Orders
When placing an order through our website, you agree to provide accurate and complete information necessary to process your purchase.
This may include:
- Your name
- Billing information
- Shipping address
- Email address
- Telephone number
- Payment information
You are responsible for reviewing your order information before completing your purchase.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including circumstances involving:
- Suspected fraudulent activity
- Unauthorized payment activity
- Incorrect or incomplete information
- Product availability issues
- Genuine pricing or listing errors
- Unusual or potentially abusive purchasing activity
- A violation of these Terms of Service
- Other legitimate business or legal reasons
If we cancel an order after payment has been successfully processed, we will provide an appropriate refund of the affected amount.
5. Payment
Payment must be successfully authorized and processed before an order can be fulfilled.
We may use third-party payment processors to securely process transactions.
Payment providers may have their own terms, conditions, and privacy policies.
By submitting payment information through the available checkout options, you confirm that you are authorized to use the selected payment method.
6. Shipping and Delivery
Orders are processed and shipped according to our Shipping Policy.
Estimated delivery times are provided as estimates and may vary depending on:
- Shipping destination
- Shipping method
- Carrier performance
- Weather conditions
- Public holidays
- Customs processing
- Transportation disruptions
- Incorrect address information
- Other circumstances outside our reasonable control
For additional information regarding processing times, shipping fees, tracking, delivery delays, and other shipping matters, please review our Shipping Policy.
Where applicable consumer protection legislation provides specific rights concerning delivery delays or non-delivery, those rights will continue to apply.
7. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Our Return & Refund Policy explains:
- Return eligibility
- Return timeframes
- Return shipping
- Refund processing
- Damaged or defective products
- Incorrect orders
- Exchanges
- Promotional and final-sale products
- Order cancellations
Nothing in our return policy is intended to exclude or restrict mandatory consumer rights under applicable law.
8. Product Care and Use
Certain products may require specific care or handling to maintain their condition and appearance.
Where applicable, care instructions will be provided on the relevant product page, packaging, or accompanying materials.
You are responsible for using products according to any provided instructions and warnings.
Charlotte Québec is not responsible for damage resulting from misuse, improper handling, unauthorized modification, failure to follow care instructions, or ordinary wear and tear, except where applicable law provides otherwise.
9. Website Use
You agree to use our website only for lawful and legitimate purposes.
You must not use our website to:
- Violate applicable laws or regulations
- Commit fraud
- Attempt to gain unauthorized access to our systems
- Interfere with website security or functionality
- Introduce malicious software or harmful code
- Collect information about other users without authorization
- Impersonate another person or business
- Abuse our services or customer-support systems
- Copy or exploit our website content without permission
- Engage in activity that could damage Charlotte Québec or its customers
We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, systems, or legal interests.
10. Intellectual Property
Unless otherwise indicated, the content available on the Charlotte Québec website is owned by or licensed to Charlotte Québec or used with appropriate permission.
This may include:
- Store name
- Logos
- Branding
- Photographs
- Product images
- Graphics
- Website design
- Written content
- Product descriptions
- Page layouts
- Marketing materials
- Other original website content
This content may be protected by applicable copyright, trademark, and other intellectual property laws.
You may view and use our website for your personal, non-commercial shopping purposes.
You may not reproduce, copy, modify, distribute, publish, sell, exploit, or commercially use our website content or branding without our prior written permission, except where permitted by law.
11. Third-Party Services
Our website may rely on third-party companies and services to support various aspects of our business.
These may include providers for:
- Payment processing
- Website hosting
- E-commerce functionality
- Shipping
- Order fulfillment
- Analytics
- Advertising
- Email communication
- Customer support
- Fraud prevention
- Other technical services
Third-party providers may operate under their own terms and privacy policies.
Charlotte Québec is not responsible for the independent policies or practices of third-party websites or services that we do not control.
12. Privacy
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how personal information may be collected, used, disclosed, retained, and protected when you interact with Charlotte Québec.
By using our website, you acknowledge that your personal information may be handled in accordance with our Privacy Policy and applicable privacy legislation.
You can review our Privacy Policy for additional information about your privacy rights and our information-handling practices.
13. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee that the website will always be available, uninterrupted, or completely error-free.
Temporary interruptions may occur because of:
- Maintenance
- Technical issues
- Software updates
- Hosting problems
- Internet disruptions
- Cybersecurity incidents
- Third-party service interruptions
- Other circumstances outside our reasonable control
We may modify, suspend, or temporarily discontinue parts of our website when necessary.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Charlotte Québec will not be responsible for indirect, incidental, special, consequential, or similar losses arising from your use of our website or services where such limitation is legally permitted.
This may include losses resulting from temporary website interruptions, third-party service failures, shipping delays, or other circumstances beyond our reasonable control.
However, nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms limits any mandatory consumer rights or legal protections that apply to you.
15. Consumer Protection Rights
These Terms of Service are intended to operate alongside, and not in place of, applicable consumer protection legislation.
If you are a consumer in Québec or elsewhere in Canada, you may have statutory rights and protections that cannot be waived by a contractual term.
Where a provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail to the extent of the conflict.
For Québec consumers, applicable protections may include rights provided under Québec's Consumer Protection Actand other applicable legislation.
16. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful or unauthorized use of our website or your violation of these Terms.
This section does not apply to the extent that applicable law prohibits such an obligation or limits your responsibility.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or legal requirements.
When we make changes, we will update the "Last Updated" date at the top of this page.
Where appropriate, we may also provide additional notice of significant changes.
Your continued use of the website after updated Terms have been posted may constitute acceptance of the revised Terms to the extent permitted by applicable law.
We recommend reviewing this page periodically.
18. Governing Law
These Terms are intended to be interpreted in accordance with the laws applicable to Québec and Canada, subject to any mandatory consumer protection laws that apply to you.
Nothing in these Terms is intended to prevent a consumer from exercising rights granted by mandatory laws applicable to their place of residence.
19. Contact Information
If you have questions about these Terms of Service, our products, orders, or our website, please contact us:
Charlotte Québec
Québec City, Québec, Canada
Email: info@charlottequebec.com
We will do our best to respond to customer inquiries and resolve questions as efficiently as possible.